Responsible Gaming

MB9 Cares — Play with Smart & Responsible

Online gaming should be enjoyable entertainment, not a burden. mb9 provides comprehensive control tools, guidance, and support to ensure every member in Malaysia can play within healthy and safe limits.

24/7

Member Support

Self-Control Tools

100%

Voluntary & Confidential

18+

Adults Only

What Is Responsible Gaming?

Responsible gaming means playing within your means and leisure time — not as a way to resolve financial problems or daily stress. At mb9, we believe every member deserves a safe, fair, and controlled gaming experience.

We understand that a small number of players may struggle to control their gaming habits. That is why MB9 provides a range of easy-to-use self-control tools, helpful informational resources, and clear support pathways for anyone who needs them.

Remember — winning and losing are both part of the game. What matters most is that you always stay in control. Never bet with money you cannot afford to lose, and always set your time and spending limits before starting a gaming session.

MB9's Commitment: We will never push or encourage you to play beyond your means. All self-control tools on the MB9 platform are free, instant, and entirely voluntary.

Gaming Risk Level

Play for EntertainmentVery Healthy

Set a Spending LimitHighly Recommended

Playing Beyond Your LimitsNeeds Attention

Gambling AddictionGet Help

The majority of MB9 members play responsibly and enjoy gaming purely as entertainment.

MB9 Self-Control Tools

We offer six control tools you can activate yourself at any time

Deposit Limit

Set the maximum amount you can deposit per day, week, or month. Once the limit is set, the mb9 system will automatically reject any deposit that exceeds that amount.

Loss Limit

Set a maximum loss limit for a given period. Once you reach this limit, the platform will automatically block your gaming session to prevent further losses.

Session Time Limit

Set a maximum time period for each gaming session. mb9 will send a reminder when the time limit is nearly reached and will automatically end the session when the limit is fully reached.

Cooling-Off Period

Choose to take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice. During the break period, you will not be able to log in or place any wagers.

Self-Exclusion

Long-term self-exclusion options are available for periods of 6 months, 1 year, or permanently. This is a more serious step and requires a verification process to reverse.

Reality Check

Activate periodic reminders that display how long you have been playing and how much you have spent in the current session — so you always stay aware of the bigger picture.

Recognise the Signs of Problem Gaming

Early awareness is the first step to staying in control

Chasing Losses

Continuing to play after losing in the hope of recovering lost money — this is the most prominent warning sign.

Playing With Essential Funds

Using money meant for bills, food, rent, or other daily necessities to gamble is a deeply concerning warning sign.

Hiding Gaming Habits

If you are hiding your gaming activity from family or friends out of shame or fear — this deserves serious attention.

Unable to Stop

Feeling unable to stop playing even when you intended to do so indicates a loss of self-control.

Set Limits Before You Play

Setting a budget and playtime in advance shows that you play with full awareness and good self-control.

Stop When You Reach Your Limit

Being able to stop playing when your time or money limit is reached — without feeling pressured or compelled to continue — is a sign of healthy gaming.

Play for Entertainment Only

Treating gaming as entertainment rather than a primary source of income is the foundation of responsible gaming.

Balance with Other Activities

Having hobbies and activities outside of online gaming helps maintain a healthy life balance.

How to Activate Control Tools at MB9

Login to Your MB9 Account

Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" or "Game Controls" from the dropdown menu.

Choose the Right Control Tool

Select any self-control tool such as deposit limits, loss limits, time limits, or break options that best suits you.

Set Limit and Confirm

Enter your desired limit value and confirm the change. The limit will take effect immediately and is saved in the mb9 system.

Contact Support If Needed

Mb9's support team, available 24/7, is ready to help you set up controls or discuss any concerns confidentially.

Check Yourself

Answer the following questions honestly to assess whether you are playing responsibly:

S1 Have you ever bet with money that was meant for bills or family needs?

S2 Do you feel the need to hide your gaming activity from loved ones?

S3 Have you ever felt dissatisfied and wanted to keep playing to chase back money you have lost?

S4 Is online gaming affecting your relationships with family, friends, or your work performance?

S5 Do you often think about gaming even when you are not playing?

S6 Have you ever borrowed money or sold belongings to fund your betting?

If you answered "Yes" to two or more of the questions above, we encourage you to contact the MB9 support team or seek professional help.

FAQ — Responsible Gaming

Answers to the most frequently asked questions about responsible gaming at MB9

For deposit limits, loss limits, and time limits — you may amend these limits, but changes to a lower limit take effect immediately, while changes to a higher limit require a 7-day waiting period to prevent impulsive decisions. For self-exclusion options, a longer waiting period applies depending on the exclusion duration selected.

Yes, absolutely. All conversations and information you share with the mb9 responsible gaming support team are confidential and protected by our strict privacy policy. No such information will be shared with any third party without your consent, except where required by law.

Your account balance remains safe during the self-exclusion period. You can still withdraw your balance through the designated process, but you will not be able to make deposits or place bets. Your funds will not be lost or frozen — they simply cannot be used for wagering during the exclusion period.

MB9 carries out a strict age verification process during registration, including identity document checks (KYC) for all new members. In addition, our system uses phone number verification and bank account verification to ensure only individuals aged 18 and above can register and transact on our platform.

In Malaysia, you can seek help through the Ministry of Health Malaysia, the nearest government hospital offering psychiatric services, or a certified private counsellor. The MB9 support team can also guide you to the right resources. Seeking help is a sign of strength, not weakness.

A cooling-off period is a short-term option (24 hours to 30 days) that lets you step away from the platform without a long-term commitment — ideal if you feel you need a brief break. Self-exclusion is a more serious step covering 6 months, 1 year, or permanently, designed for those who genuinely need a longer distance from wagering activity.

You Are Not Alone — Support Is Available

MB9 provides several support channels to assist you every step of the way

24/7 Live Chat

Our trained support team is here for you at any time — day or night. All conversations are kept strictly confidential.

Support Email

Reach us by email at [email protected] for responsible gaming enquiries or to request assistance activating self-control tools.

Personal Counselling

For cases requiring more attention, our team can connect you with more in-depth and appropriate counselling and support services.

Important Note: If you find yourself playing excessively or unable to control your gaming habits, please contact the MB9 team or seek professional help from a medical practitioner or certified counsellor. Early action is always easier than waiting for the problem to get worse.